I am a developer trying to install a stand-alone attended package on a user’s Assistant (v2021.18)
We can get the package installed, but when trying to run it from Assistant, it gives a “Job stopped with an unexpected exit code: 0xE0434352.”
After some searching it looks like that exit code is related to Excel. However, even when I give the user with a test process that just prints “Hello World” and doesn’t have the Excel package installed, it still throws that exact same exit code.
Something we noticed is that in the user’s add-ins, the UiPath Excel Add-In is showing the following error: “Excel version - 16.0,System.NullReferenceException: Object reference not set to an instance of an object.” The user does have Excel installed on their machine
What we have tried:
- Uninstalling and re-installing UiPath Assistant on user’s machine
- Updating Excel package to latest dependency in the process we’re trying to run (2.22.2)
- Running a separate process that works perfectly on a different user’s machine. In the first screenshot below, see the “Norcross.Tiered.Rates” process error - this is the same package that works on another user’s machine (same UiPath Assistant version)
- Running a test process with no Excel packages (quits with same exit code)
- Checking user’s Event Viewer (user doesn’t have access to view application/event logs)
Any help would be much appreciated!!
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