Hi there,
Fost the last 2 weeks, after publishing a process to orchestrator (fresh or update of an existing process) and starting the job (manual or scheduled) the robot (unattended) remains stuck in “Installing package…” and after 20 minutes it throws the following exception (Event viewer error is the same):
RemoteException wrapping System.TimeoutException: Available timed out. —> RemoteException wrapping System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.CoreIpc.Connection.d__31.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.<b__1>d.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.CoreIpc.Helpers.d__91.MoveNext() --- End of inner exception stack trace --- at UiPath.CoreIpc.ServiceClient1.<>c__DisplayClass21_11.b__2(Exception ex) at UiPath.CoreIpc.Helpers.d__91.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Executor.RobotRunner.d__98.MoveNext()
Please note i have administrator access and there were no changes made to the infrastructure of the robots (maximum some windows updates now and then).
The infrastructure is made as recommended (all VMs) with 1 server Orch, 1 for DB, 1 for Logs, 1 development machine and this machine where the robots are running.
Here is what we’ve tried so far (in not particular order):
- Checked if everything is licensed (everything is)
- Checked if UiRobot and Update services are running
- Copy - paste the packages used in studio into robot’s machine
- Reinstalled UiPath assistant
- Restarted the UiRobot service
- Restarted all the VMs
- Removed the additional spaces the software adds to the certificate inside IIS and restarted the VM
- Removed and added the official feeds inside studio before publishing the process to orchestrator (the sites needed to download packages were not white-listed at first)
- Checked the permissions inside Orchestrator
- Tried recreating another robot account and running with it
- Checked if there is enough disk space on all the virtual machines
- Checked the firewall (disabled)
We have an On-Prem solution, and the robots worked just fine with the current configuration until now…
Any further ideas that might help us solve the issue would be highly appreciated!
Thank you,
Mircea
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