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Error on dropdown with Click/Select Item

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Hi,

I have encountered this problem:
I have a SW that I have to open and then I have to login.
To login the SW has a dropdown list, I have to click on the correct username.
image
When I move the select item to the beginning of the process and open the SW manually, it works correctly.
When I move the select item after open application I get the error: "“Select Item ‘ComboBox’: Error HRESULT E_FAIL has been returned from a call to a COM component”.


I tried to use the click, replacing the select item.
If the click is placed at the beginning, it works correctly. If the click is placed after “open application” it works but when I click it I can’t find the word.
image

How can I solve this problem?

thank you for your attention,
Edoardo

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