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Orchestrator Update 19.10.14 to 20.4.1 Error - Login failed for user ''

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Hello All,

I’m trying to update my on premises Orchestrator version from 19.10.14 to 20.4.1. However, I keep receiving the error above:

An error has occured while installing the database. Login failed for user ''

Orchestrator Error

  • I’m using the .msi installer.
  • I’m performing a full install

Things that I’ve already tried (Example screens below):

  • Using Windows authentication User (Both with DOMAIN\USER and only USER)
  • Using Application Pool User (Gave maximum privileges no SQL Server 2014 Management Studio)
  • Creating a new User SSMS (Gave maximum privileges no SQL Server 2014 Management Studio)

2

1

It seems that the installer can’t get the user to do the Database procedures. Many other errors I found in the forum there were a pointed user at the message: An error has occured while installing the database. Login failed for user ‘ USERNAME

Hope someone can help :slight_smile:

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