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Orchestrator robot is stuck at write cell activity, not moving forward. could anyone help please?

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Hi Guys,
My bot was running on Production for last 2 weeks and has processed some 3000 queue items. It got stuck at a write cell activity yesterday for an hour. i believe, this has happened because the excel was stuck, but i am not sure.
Please note that the bot copies,reads,writes & again reads from the same excel in a timespan of a few seconds and i am using a kill excel activity before the write cell. The IT people are looking at the VM to seem if there is an issue with the excel, but i need some closure on why the bot just was stuck at a particular activity - Excel Write cell

This is really URGENT, Please help me out!

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