Insight Installation failed

@alondite041 wrote:

I have an activated Orchestrator 2019.10.17, and now is installing the Insight, but failed many times with the error as below:

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[1418:0EC8][2020-03-03T22:07:52]i304: Verified existing payload: pay59FF06B98C8692E67E8A19C00CEC7434 at path: C:\ProgramData\Package Cache\A5DF2961564D25A3ABF5B9A67EC347C593DF71D5\Include\Plugins\HidePulseAlertOption\directives\addPulseSharesOption.6.js.
[1D20:1CF8][2020-03-03T22:07:52]i000: Pre-InstallProgress: Initialization progress: 100
[1D20:1D28][2020-03-03T22:07:52]i000: ExecuteBegin: Installing 20 packages
[1D20:1D28][2020-03-03T22:07:52]i000: UpdateProgress: InstallProgress (1) = (currentPackageCount (1) * 100) / expectedPackageCount (71)
[1D20:1D28][2020-03-03T22:07:52]i000: ExecutePackageBegin: CheckMandatoryParameters - should execute: True
[1418:1BA4][2020-03-03T22:07:52]i301: Applying execute package: CheckMandatoryParameters, action: Install, path: C:\ProgramData\Package Cache\A5DF2961564D25A3ABF5B9A67EC347C593DF71D5\UiPath.Analytics.CustomizeSisense.exe, arguments: ‘“C:\ProgramData\Package Cache\A5DF2961564D25A3ABF5B9A67EC347C593DF71D5\UiPath.Analytics.CustomizeSisense.exe” checkMandatoryParameters -p “*****” -e “alondite04@gmail.com” -c “1” -o “443” -l C:\Users\ADMINI~1\AppData\Local\Temp\UiPathInsightsInstaller_20200303111550.log’
[1D20:1D28][2020-03-03T22:07:54]i000: InstallProgress: Install progress: 52
[1D20:1D28][2020-03-03T22:07:54]i000: ExecutePackageComplete: CheckMandatoryParameters complete.
[1D20:1D28][2020-03-03T22:07:54]i000: ExecutePackageComplete: Install of CheckMandatoryParameters complete.
[1D20:1D28][2020-03-03T22:07:54]i000: UpdateProgress: InstallProgress (2) = (currentPackageCount (2) * 100) / expectedPackageCount (71)
[1D20:1D28][2020-03-03T22:07:54]i319: Applied execute package: CheckMandatoryParameters, result: 0x0, restart: None
[1D20:1D28][2020-03-03T22:07:54]i000: ExecutePackageBegin: DeleteFolder - should execute: True
[1418:1BA4][2020-03-03T22:07:54]i301: Applying execute package: DeleteFolder, action: Install, path: C:\ProgramData\Package Cache\DeleteFolder\UiPath.Analytics.CustomizeSisense.exe, arguments: ‘“C:\ProgramData\Package Cache\DeleteFolder\UiPath.Analytics.CustomizeSisense.exe” deleteSisenseFolders -l C:\Users\ADMINI~1\AppData\Local\Temp\UiPathInsightsInstaller_20200303111550.log’
[1418:1BA4][2020-03-03T22:07:57]e000: Error 0xffffffff: Process returned error: 0xffffffff
[1418:1BA4][2020-03-03T22:07:57]e000: Error 0xffffffff: Failed to execute EXE package.
[1D20:1D28][2020-03-03T22:07:57]e000: Error 0xffffffff: Failed to configure per-machine EXE package.
[1D20:1D28][2020-03-03T22:07:57]i000: ExecutePackageComplete: DeleteFolder complete.
[1D20:1D28][2020-03-03T22:07:57]i000: ExecutePackageComplete: Install of DeleteFolder complete.
[1D20:1D28][2020-03-03T22:07:57]i000: UpdateProgress: InstallProgress (4) = (currentPackageCount (3) * 100) / expectedPackageCount (71)
[1D20:1D28][2020-03-03T22:07:57]i319: Applied execute package: DeleteFolder, result: 0xffffffff, restart: None
[1D20:1D28][2020-03-03T22:07:57]e000: Error 0xffffffff: Failed to execute EXE package.
[1418:1BA4][2020-03-03T22:07:57]i351: Removing cached package: DeleteFolder, from path: C:\ProgramData\Package Cache\DeleteFolder
[1418:1BA4][2020-03-03T22:07:57]i351: Removing cached package: CheckMandatoryParameters, from path: C:\ProgramData\Package Cache\A5DF2961564D25A3ABF5B9A67EC347C593DF71D5
[1D20:1D28][2020-03-03T22:07:57]i000: ExecuteComplete: Status: -1
[1418:1BA4][2020-03-03T22:07:57]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a6e2a08c-badc-4437-8f87-2e934c6ae615}, resume: None, restart: None, disable resume: No
[1418:1BA4][2020-03-03T22:07:57]i330: Removed bundle dependency provider: {a6e2a08c-badc-4437-8f87-2e934c6ae615}
[1418:1BA4][2020-03-03T22:07:57]i352: Removing cached bundle: {a6e2a08c-badc-4437-8f87-2e934c6ae615}, from path: C:\ProgramData\Package Cache{a6e2a08c-badc-4437-8f87-2e934c6ae615}
[1418:1BA4][2020-03-03T22:07:57]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a6e2a08c-badc-4437-8f87-2e934c6ae615}, resume: None, restart initiated: No, disable resume: No
[1D20:1D28][2020-03-03T22:07:57]i000: ApplyComplete: Status - -1
[1D20:1D28][2020-03-03T22:07:57]i000: ApplyComplete - Status: -1; Result: None
[1D20:1D28][2020-03-03T22:07:57]i399: Apply complete, result: 0xffffffff, restart: None, ba requested restart: No
[1D20:1D44][2020-03-04T03:01:11]i400: Received system request to shut down the process: critical: Yes, elevated: No, allowed: Yes

the Orchestrator is installed on an VM with Win Server 2012 R2, and the Insight is installed on another VM with Win Server 2016

Posts: 6

Participants: 3

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